SAGAL: But on the occasion of his departure, some people found this 2003 email that was revealed in some court documents from the antitrust case. In it, Gates complains at great length with the most bitter frustration and anger, much like any of his customers, about his experience trying to use the Microsoft website to download software. Gates said, quote, "This site is so slow, it is unusable." Others pointed to his even more angry 1999 memo titled simply, "Clippy must die."

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Mr. ADAM FELBER (Writer; Blogger): I've seen that video of them putting Clippy in a car. "Hey, where are we going?"

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Ms. PAULA POUNDSTONE (Comedienne): Who's Clippy?

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SAGAL: One day the engineers at Microsoft said, you know, the people using our products, they're frustrated, they're angry, but they're not insane with rage. How can we focus their rage? How about if just in the middle of doing something, an animated paperclip pops up on the screen and says: Can I help you? What are you doing? Oh, can I see?

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Mr. FELBER: Geez, there's a lot of trees out here.

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SAGAL: Tell...

Mr. FELBER: I don't think we're anywhere near Redmond anymore.

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Mr. PROVENZA: What is that, cannoli?

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Mr. FELBER: What are you digging? What are you digging? Can I help you dig?

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Mr. FELBER: Oh, you got a baseball bat. Do you want to learn how to play baseball? Maybe I could help you with that?

Mr. PROVENZA: It looks like you're digging a grave. Is this a business grave or a personal grave?